Customer Suggestions

We would like to be able to search for a segment instead of "loading more" when needing to apply a new segment to a new sequence. Currently, the load more option takes a long time as we have so many segments to go through.

User would like more email theme options to choose from under the Email Theme and Colors section of the All Settings in Fuse. User would also like more font options for themes as well. This is important for user to have the ability to change their look from time to time, along with font choices.

When someone submits a form, Attract currently requires the primary email address to appear on the confirmation email sent to prospects. While a secondary email can receive notifications and a different email can be displayed on the website, there is no way to hide the primary email from the confirmation email while still allowing that user to receive form submissions. The ability to hide or customize the email address shown on confirmation emails would provide greater flexibility.

Currently, when locations or departments are added as on the Forge dashboard, they continue to appear in the dropdown even if they are no longer in use. This makes it difficult to self serve team members due to outdated options cluttering the list. It would be helpful to have the ability to remove unused locations and departments from the filter dropdown.

I would like to be able to send a text to a certain internal segment that we use. Previously, this worked for us, but it no longer does.

As a Fuse user who needs to separate my customers by name, I would find it very helpful to have a rule for the first letter range for first and last names. This would allow me to more easily segment accounts in a range of the first letter of last names. Currently, segmenting for "Starts with" requires a new box for each letter. I would like a range of letters to be contained in one rulebox to allow for other rules to also be added in the segment.

We would like for all listed Fuse users to have the ability to open the link logged into an AMS360 activity. Currently only users listed as "manager" can open them, not users listed as "Agent". If a customer calls our agent/account manager in regards to an email sent to them, the agent/account manager should have the ability to pull up the specific email quickly to refer to and not have to request a manager in the program to pull it up for them.

Currently as a Fuse user, Clickable Coverage is only available within two campaigns in the Content Library. It would be beneficial to be able to add Clickable Coverage scenes to other forms/campaigns for more customization.

My AMS360 default user became inactive, and I was not notified of this. As a result, my activities stopped, but I never received an active alert in the Fuse alert bell.