Customer Suggestions

I would appreciate enhanced formatting options for inserting graphics. We frequently receive PDFs to share with our clients, and it would be fantastic to share these documents effectively and efficiently without having to break them up to ensure they are visible at a suitable size.

As a user, I'd like to be able to see when a client has opened and/or read a text message

As a user, I'd like Fuse to have inbound integration with Zapier, so I can use Zaps from 3rd party services to create accounts and trigger follow-up campaigns in Fuse.

While our Business Texting is a strong solution, RingCentral & LightSpeed are very commonly used phone & texting solutions within this industry & some agencies do not want to change their texting solution but would like to automate texts in certain situations.

As a User, I would like to ability to create my own email signature from scratch. Like a normal email signature (Google, Outlook, etc.) so I can personalize it to my liking.

As a Forge user, I would like the option to change the order of social media icons in the header (and/or footer).

As a user, I would like to send emails per policy but also have Fuse recognize when multiple policies expire at or around the same time, and forgo sending multiple communications for these cases.

As a Fuse user, currently you are only able to see the time an email was opened individually on the account level. This would be a long and manual process depending on the amount of emails sent. It would be helpful to have an average time that the emails sent are open to be able to send out your campaigns/broadcasts at those times to ensure they are seen. Maybe this is something that could be included with Business Insights.

As a user, I would like the ability to pull a report of any messages that were sent or canceled from the Outbox and sort this by a specific employee so that we can monitor the activity within the Outbox more closely. We would like the ability to sort by employee to see the messages they specifically sent or canceled with the date included, as well as have the ability to sort these activities from a specific date range.