Customer Suggestions

As a User, I would like to ability to select a specific User to receive these notifications instead of anyone with the manager role.

When there's an ongoing conversation in Fuse, I want to see it recorded in my AMS so that my team can see the ongoing conversation. We treat our AMS as the source of truth, so my team is out of the loop on conversations that haven't yet been recorded to my AMS. I realize archiving will bring it to the AMS, but the conversation is not over yet and I'd like to keep it visible in my Inbox. Note: This only applies to the systems we support AMS Archiving for today: HawkSoft/AMS360/QQ Catalyst. Other systems do not support write backs.

Would love to have an automatic reply feature for after hours and holidays with texts. Would also be nice to be able to have an initial auto reply during business hours such as "Thank you for texting us. We will be with you shortly!"

Would like the ability to toggle on email notifications for specific users to get an email notification alert via email whenever an inbound text message is received through Fuse Business Texting.

If someone tries to call my texting number, I don't want to miss that call! Give me a way to forward those calls to my office number, so I don't miss the chance to connect with a client or prospect.