Faster Syncs of Text Messages to my AMS
complete
Lucas Jans, VP of Product
When there's an ongoing conversation in Fuse, I want to see it recorded in my AMS so that my team can see the ongoing conversation. We treat our AMS as the source of truth, so my team is out of the loop on conversations that haven't yet been recorded to my AMS.
I realize archiving will bring it to the AMS, but the conversation is not over yet and I'd like to keep it visible in my Inbox.
Note: This only applies to the systems we support AMS Archiving for today: HawkSoft/AMS360/QQ Catalyst. Other systems do not support write backs.
Log In
Lucas Jans, VP of Product
complete
This is now available under Settings > Text > Auto-Sync.
You can adjust the settings to determine how quickly you want the in-progress conversation synced to your AMS. Keep in mind, when a conversation is Archived the entire conversation will also be synced into a single log entry.
Lucas Jans, VP of Product
in progress
We're working on it!
Lucas Jans, VP of Product
planned
We are planning a solution on this in next few weeks.
Lucas Jans, VP of Product
under review