HawkSoft Suspense Step Type
Lucas Jans, VP of Product
As a user, I want to be able to add a step to a marketing sequence that triggers a Suspense in HawkSoft so that I can assign tasks to my team automatically.
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Lucas Jans, VP of Product
open
Lucas Jans, VP of Product
Pat Lamb when we create a HawkSoft Suspense Step Type, you'll be able to handle the scenario of creating a suspense when an email becomes invalid.
Merging your request with this one to monitor more closely.
Lucas Jans, VP of Product
Merged in a post:
As a Hawksoft user, I would like Fuse to automatically be able to create a suspense step for when an email is not sent because the address is invalid.
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Pat Lamb
We want to see that when an email goes out from Fuse, if it is returned because it doesn’t reach the client, there would be an open suspense that would let our team know they need to follow up.
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Teresa Crane
Hi Lucas - I do not see integration under Settings anywhere - I am the owner and have full admin rights - is it under another menu?
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Lucas Jans
Teresa Crane: Go to Settings > System Integration > Setup then under Optional Configuration choose Activity Data Sync.
Lucas Jans, VP of Product
We have a partial solution for this.
Now available in Fuse for HawkSoft clients - we'll automatically create a Suspense step in HawkSoft when someone completes a form with an email address that matches what's in HawkSoft. This can be configured under that Activity Data Sync.
To find the configuration, go to Settings > Integration > Setup then under Optional Configuration choose Activity Data Sync.
Lucas Jans, VP of Product
planned
Lucas Jans, VP of Product
under review