As a HawkSoft user, I'm requesting enhanced segmentation capabilities within Fuse to better align with the data I can pull directly from HawkSoft.

Current Challenge:

When building an audience segment in Fuse for cancelled or inactive ("dead file") accounts filtered by a specific office location with a specific producer, the resulting list does not match what I'm able to generate with the same criteria directly in HawkSoft.

Desired Outcome:

I'd like Fuse segmentation to accurately reflect cancelled and inactive account records from HawkSoft so that the audiences I build in Fuse match what HawkSoft reports. This would allow me to confidently target former clients for win-back campaigns or other outreach without needing to cross-reference data outside of Fuse.