Allowing Accounts to Unsubscribe from one Fuse Campaign
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Jarrica Speidel
I would like to see Fuse have the ability in the future to only unsubscribe the account from the campaign they choose to unsubscribe from instead of all Fuse communications like the system is currently set up to do. For example, we have some accounts unsubscribing from the NPS campaign and believe this is more of a marketing campaign versus other emails we might send out regarding policy information. When we go to send them an email having to do with something about the carrier they are with or telling them their renewal is coming up, they won't receive that due to that unsubscribe from the NPS campaign. I view those communications completely different from NPS and would hate to have them not receive those kinds of emails due to simply not wanting to be asked how likely they are to refer us to another individual (NPS campaign).
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Teresa Crane
YAY!!! Thank you!!
Lucas Jans, VP of Product
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This is now live! There's no setup needed. More information can be found here. https://help.agencyrevolution.com/en/articles/8652024-email-subscription-preferences
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Ann Pomarico
Lucas Jans, VP of Product:
Lucas Jans, VP of Product
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A quick update for everyone here. We're working on a solution right now and will have it ready soon!
Lucas Jans, VP of Product
Merged in a post:
Unsubscribing from Fuse Emails Notification
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Teresa Crane
when a client goes to unsubscribe can they get a message that says something like:
This email correspondence is used to communicate policy status updates including notice of cancellations.
By unsubscribing, you will be removed from such notifications.
This way they are aware that by unsubscribing they will miss out on important notifications.
Lucas Jans, VP of Product
planned
We'll start work on this soon!
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Teresa Crane
It would also be great if a a notification of the unsubscribe would be sent to our email so we could take next steps.
I also would love the option that April mentioned below - so this way they can choose what type of emails they unsubscribe from.
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Alice Taylor
Would love to have this option as well. We have quite a few commercial lines accounts that only have event policies. Since they expire quickly, they are marked as new business each time they take out a new event policy, and are receiving the welcome kit multiple times a year.
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Karen Fentress
Thanks – yes, I would like the option that I see on other companies –
Unsubscribe from all
Unsubscribe from announcements on the availability of new policies or coverages
Unsubscribe from renewal reminders and check-ins
Unsubscribe from this email only (we have a birthday video that goes out)
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Lisa Fuller
I agree. And do they get the option to change their mind?
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April Price
This issue is the whole reason we've never counted on FUSE as a communication tool for important things like that. We only use FUSE as a marketing system. I wish the Unsubscribe wasn't all or nothing. Orgs like Kohls will give you the chance to opt out of marketing emails while remaining opted in on messages about online orders and your account. That would be ideal, but I expect that's a VERY big ask.
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